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Advanced Exchange is only available in supported markets.

Advanced Exchange Service is available at no additional charge with the following Surface for Business products: Surface Laptop 4, Surface Pro 7+, Surface Laptop Go, Surface Book 3, Surface Go 2, Surface Laptop 3, Surface Pro 7, Surface Pro X, Surface Pro 6 and Surface Laptop 2. Without prejudice to any legal (statutory) rights to which you may be entitled under your local law, this Warranty lasts for one year from the date of original purchase from Microsoft or an authorized retailer or reseller. Other exclusions and limitations may apply. Microsoft reserves the right to modify or discontinue offers at any time. Void where prohibited or restricted by law. Offer limited to 5 devices per eligible customer in total during the Offer Period and a maximum of one price adjustment per device. Credit will be provided to Customer in same method of payment (credit card use will be credited to original card). Customer must contact Microsoft Store Sales and Support with order number and any other information requested by the Microsoft Store Sales representative for price adjustment. Customer is eligible for price adjustment only if 1) Customer purchases a Surface device during the Offer Period, (2) the price of that Surface is reduced during the Offer Period, and 3) Customer requests a price adjustment while the Surface price is reduced and in-stock for purchase. Offer not valid on purchases made at third party retailers. Offer valid on purchases of Surface devices made at Microsoft Store in select markets within 60 days from purchase (“Offer Period”). See applicable Microsoft Terms of Sale for more information. Microsoft Store return policy applies to extended returns. Extended return offer period limited to 5 device returns total per eligible customer. Not available for purchases by reseller customers. Return process must be started within 60 days after customer received the device. Extended return offer period available with Surface devices purchased from Microsoft Store in select markets.